Privacy Policy | Rivero Wash Studio

1. INTRODUCTION Welcome to Rivero Wash Studio ("we", "our", "us"). We operate a premium laundry and dry-cleaning service in Ahmedabad, Gujarat. We are located at Shop No. 119, 1st Floor, Swati Chrysantha, Opposite Sunrise Cricket Ground, Near Club O7, Shela, Ahmedabad, Gujarat 380058, India. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.riverowashstudio.com or use our services. 2. INFORMATION WE COLLECT a) Personal Information: When you book a service, we collect your Name, Phone Number, Email Address, Pickup/Delivery Address, and Garment Details. b) Transaction Information: Order history, payment method (we do not store card/UPI details), and invoices. c) Communication Data: Messages, calls, and WhatsApp chats with us at +91 90810 65999 / +91 91736 71555 for customer support. d) Technical Data: IP address, browser type, cookies, and usage data via Google Analytics to improve our website. 3. HOW WE USE YOUR INFORMATION - To schedule and manage doorstep pickup and delivery in Shela, South Bopal, Shilaj, Ambli and nearby areas of Ahmedabad. - To process your laundry, dry cleaning, steam ironing, shoe/bag/blanket/curtain cleaning orders. - To send transactional updates: order confirmation, pickup arrival alerts, cleaning status, delivery notification, and payment receipts via SMS, Phone Call, Email, and WhatsApp. - To respond to your inquiries and provide customer support. - To improve our website, services, and marketing. 4. WHATSAPP COMMUNICATION & CONSENT By providing your phone number and using our services, you explicitly consent to receive transactional and service-related communications from Rivero Wash Studio via WhatsApp on the number you provided. These include: Order Confirmations, Pickup Reminders, Delivery Updates, and Service Feedback. You can opt-out of promotional messages anytime by replying STOP. Transactional order updates will still be sent as they are necessary for service fulfillment. We comply with WhatsApp Business Platform policies. 5. COOKIES Our website uses cookies to enhance user experience and analyze traffic. You can disable cookies in your browser settings. 6. DATA SHARING AND DISCLOSURE We do NOT sell your personal data. We may share data only with: - Delivery partners/riders for fulfilling your pickup/delivery. - Payment gateways for processing payments. - Meta Platforms, Google for analytics and communication services. - Legal authorities if required by law. 7. DATA SECURITY We implement reasonable security measures to protect your data. Your clothes are tagged separately per customer and washed separately as per our premium process. Digital data is stored on secure servers with restricted access. 8. DATA RETENTION We retain your order data for 24 months for warranty and service history, unless you request deletion earlier. 9. YOUR RIGHTS You have the right to access, correct, or delete your personal information. To exercise your rights, contact us at contact@riverowashstudio.com. We will respond within 7 business days. 10. CHILDREN'S PRIVACY Our services are not directed to children under 13. We do not knowingly collect data from children. 11. THIRD-PARTY LINKS Our website may contain links to Facebook, Instagram, Google Maps. We are not responsible for their privacy practices. 12. CHANGES TO THIS POLICY We may update this policy from time to time. The updated version will be posted on this page with a new effective date. 13 We collect personal details like your name, email address, and phone number etc. By sharing your information, you authorize Rivero Wash Studio to contact you via SMS, RCS, WhatsApp, Email, and other communication channels. This consent overrides any NDNC/DND registration as per TRAI regulations.

14. CONTACT US If you have any questions about this Privacy Policy, please contact us: Rivero Wash Studio Shop No. 119, 1st Floor, Swati Chrysantha, Opp. Sunrise Cricket Ground, Shela, Ahmedabad - 380058, Gujarat, India Phone: +91 90810 65999, +91 91736 71555 Email: contact@riverowashstudio.com Website: https://www.riverowashstudio.com Grievance Officer: Pratik Rivero - contact@riverowashstudio.com